Question 1

How to reset Alipay pin?

Accepted Answer

${color}[#1872f6](How to rest Alipay 6-digit pin / payment password?)

Q: How to reset Alipay pin?

<h1 id="dcolor1872f6howtorestalipay6digitpinpaymentpassword">${color}[#1872f6](How to rest Alipay 6-digit pin / payment password?)</h1> | The following steps show how to reset the Alipay payment password: <ol> <li>Open the Alipay app and click "Me" at the bottom right.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-11564_ua1x4l.png" alt="" /> <ol start="2"> <li>Click "Settings ⚙️" in the upper right.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-12032_kz6lv9.png" alt="" /> <ol start="3"> <li>Select "Account and Security"</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-11571_1f4dn4t.png" alt="" /> <ol start="4"> <li>Now change your pin or password in the "Alipay Password" (Some phone versions will show in the "Payment password")</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/alipay-1_58uws5.png" alt="" />

Q: 1688 Access Payment Tutorial

<h1 id="dcolor1872f61688accesspaymenttutorial">${color}[#1872f6](1688 Access Payment Tutorial)</h1> |The following steps will teach you how to use 1688 Access Payment: <ol> <li>Select the "1688 Payment" and enter the amount you want to transfer</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-12513_lekjys.png" alt="" /> <ol start="2"> <li>Fill in your personal 1688 account number, password and Alipay password</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-12515_s63i0r.png" alt="" /> <ol start="3"> <li>Before completing the order, you need to fill in the Purchase Order and then make payment to us</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-12520_1f4fyqx.png" alt="CIEF staff will contact you to get the TAC before login into your 1688 account." /> ++Video Tutorial++: https://youtu.be/MpWGYnFR-28

Q: How to fill in the purchase order？

<h1 id="dcolor1872f6howtofillinthepurchaseorder">${color}[#1872f6](How to fill in the purchase order？)</h1> | You can watch the following video to learn how to fill out a purchase order: ${youtube}<a href="iAwectmVlQw">Purchase Order tutorial</a> Check <a href="https://www.cief-malaysia.com/exchange-system/">CIEF Exchange System</a> page if you need more information.

Q: How to check Real-name Verification of Alipay?

<h1 id="dcolor1872f6howtocheckrealnameverificationonalipay">${color}[#1872f6](How to check Real-name Verification on Alipay?)</h1> | The following steps show how to check Alipay Verification: <ol> <li>Open Alipay app and click "Me" in the lower right.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-11564_ua1x4l.png" alt="" /> <ol start="2"> <li>Click "Settings ⚙️" in the upper right.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-12032_kz6lv9.png" alt="" /> <ol start="3"> <li>Select "Account and Security"</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-11571_1f4dn4t.png" alt="" /> <ol start="4"> <li>Check the "Real-name Verification" of Alipay</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/76d52492b9f40c00/screenshot-2022-07-04-at-11571_j7xwe7.png" alt="" /> ++Video++: https://youtube.com/shorts/IavDiIOT3j0?feature=share

| The following steps show how to reset the Alipay payment password:

Open the Alipay app and click "Me" at the bottom right.

Click "Settings ⚙️" in the upper right.

Select "Account and Security"

Now change your pin or password in the "Alipay Password" (Some phone versions will show in the "Payment password")

Question 2

How to make payment via FPX (Business)?

Accepted Answer

${color}[#1872f6](How to make payment via FPX [Business]?)

The FPX Business/ B2B is totally different from the FPX like Maybank2E and Maybank2U. The FPX Business can transfer up to RM 1,000,000 per transaction which is suit for SMEs as it also generates payment records, simplifies reconciliation and reduces risk.

In the FPX Business account, there are 2 key people involved in any transaction. First is the Maker, the person who initiates the transaction. Then there’s the checker, the person responsible to approve transactions initiated by Maker. Examples of FPX Business accounts are BizChannel, PB enterprise, HLB ConnectFirst and so on.

The steps below will be used Maybank2E as an example:

Choose Maybank2E under the “Online Banking (Business)

Login with the “MAKER” ID

Get your OTP from your maker’s token

Select your debit account and click “Preview”

Click “Submit”

Your st

Question 3

1688 Access Payment Tutorial

Accepted Answer

${color}[#1872f6](1688 Access Payment Tutorial)

|The following steps will teach you how to use 1688 Access Payment:

Select the "1688 Payment" and enter the amount you want to transfer

Fill in your personal 1688 account number, password and Alipay password

Before completing the order, you need to fill in the Purchase Order and then make payment to us

CIEF staff will contact you to get the TAC before login into your 1688 account.

++Video Tutorial++: https://youtu.be/MpWGYnFR-28

Question 4

How to fill in the purchase order？

Accepted Answer

${color}[#1872f6](How to fill in the purchase order？)

| You can watch the following video to learn how to fill out a purchase order:

${youtube}Purchase Order tutorial

Check CIEF Exchange System page if you need more information.

Question 5

How to pay on 1688 with CIEF Exchange System

Accepted Answer

How to pay on 1688 with CIEF Exchange System

Upon submitting your order on 1688, you will be directed to the checkout counter page. Here, you will find the total amount that is required for payment on the 1688 platform.

Login to CIEF Exchange System, then choose the "1688 Payment". Enter the amount you want to pay and click “Transfer Now”

Fill in your registered 1688 account ID/Username, Login password, and Alipay password

Click “Add Account” then click “CONFIRM & PROCEED”

Click “MAKE PAYMENT” and select online banking

*Note: You can choose to pay with wallet credit for a better rate.

Click “LOCK BOOKING” then click “CONFIRM BOOKING”.

![](https://sto

Question 6

How to check Real-name Verification of Alipay?

Accepted Answer

${color}[#1872f6](How to check Real-name Verification on Alipay?)

| The following steps show how to check Alipay Verification:

Open Alipay app and click "Me" in the lower right.

Click "Settings ⚙️" in the upper right.

Select "Account and Security"

Check the "Real-name Verification" of Alipay

++Video++: https://youtube.com/shorts/IavDiIOT3j0?feature=share

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